Hi All, 

I am struggling to find out how to automatically add an email (a specific email for each company user) when creating/submitting a new ticket.

For example,

CompanyA has two sites, siteA and siteB.

There are 5 different users/emails with access to any ticket belonging CompanyA,

and one user/email which is used for everybody, everybody@companyA.net. 

If any of these 5 users creates a new ticket I would like the system automatically adds (CC) the email everybody@companyA.net so any replies to this ticket will contain this "general" email.

Does anybody know how I can achieve this?

Thanks in advance. 

We do not currently have a function to automatically add a recipient like "everybody@companyA.net" to an email under specific circumstances like you describe.
 
What you can do is to have notification that includes the "everybody@companyA.net"-user when a support email is sent, but that would be sent as a separate email even  if it contains the content of the original.